PERFORMANCE INDICATORS

The technical publications related to performance indicators for microinsurance are fruit of labour of the Microinsurance Network's working group on performance indicators for microinsurance.

A specific toolkit on performance indicators for microinsurance, within a technical handbook, an Excel factsheet and training modules, was designed by ADA, BRS and GTZ to give microfinance institutions efficient tools to check the viability of their microinsurance products.

This handbook for microinsurance practitioners allows a regular and transparent measurement of insurance services performance. The mentioned principles and indicators are suitable for all types of microinsurance providers. They concern the financial performance but also address the social dimension.

Download the manual

English version (2nd edition, October 2010, PDF, 3 Mo)
Performance Indicators for microinsurance

French version (2nd edition, April 2012, PDF, 600 Ko) :
Indicateurs de performance en micro-assurance

Spanish version (2nd edition, April 2012, PDF, 600 Ko)
Indicadores de desempeño en microseguros

The second summary note on performance indicators for microinsurance was published in 2009. The note is full of information on the 10 key figures identified by MFIs during training workshops.

Summary note - English (PDF, 141 Ko)
Note de synthèse - Français (PDF, 160 Ko)
Hoja de resumen - Español (PDF, 161 Ko)

In October 2006 ADA and BRS in collaboration with the former CGAP Working Group on Microinsurance organised the first of two workshops in Luxembourg for microinsurance practitioners and experts from around the world with the aim of sharing experiences and initiating discussions about measuring microinsurance performance.The workshop was concluded with the selection of eight key principles and ten key performance indicators which were then described and briefly discussed in a workshop report 2. Twenty participating organisations (practitioners from Asia, Africa and Latin America) also provided data from their operations which was used to discuss the indicators.

English Version (PDF, 443 Ko) - Order hardcopy
Version française (PDF, 443 Ko) - Commander une version imprimée
Versiòn español (PDF, 443 Ko) - Versiòn papel